Shipping Policy

I. Order Processing & Fulfillment

1. Processing Time

   
   

   Orders paid before 15:00 on business days (Monday–Saturday, excluding public holidays) will be shipped within 2 business days. Orders paid after 15:00 or on holidays will be processed on the next business day. Processing times for custom or pre-order items are as stated on the product page.
   
   
2. Transfer of Risk

   
   

   Once shipped, a tracking number will be uploaded to your order. Ownership and risk of loss transfer to you upon delivery to the shipping carrier.
   
   
3. Shipping Restrictions

   
   

   We do not deliver to certain countries or regions due to customs, compliance, or logistics limitations, which will be automatically filtered at checkout. Prohibited items (including batteries, liquids, etc.) will not be shipped, and affected orders will be canceled and refunded.
   
   

II. Delivery Services & Timelines

1. Delivery Methods & Estimated Timelines (Estimates Only, Not Guaranteed)

   
   

   For mainland China, standard shipping generally takes 2–5 business days. Free shipping is available for orders over ¥100; a shipping fee applies for orders below this amount.

   
   

   For Hong Kong, Macao, and Taiwan regions, cross-border shipping takes 5–10 business days, with fees calculated by weight and volume and displayed at checkout.

   
   

   For international orders (including EU, US, and Canada), standard air shipping takes 10–25 business days, with fees based on destination and weight.

   
   

   Express delivery via DHL/UPS takes 3–7 business days worldwide; contact customer service before ordering for a custom quote.
   
   
2. Timeline Notes

   
   

   Estimated delivery times are for reference only and do not include delays caused by customs clearance, holidays, peak season congestion, or force majeure (including epidemics, strikes, natural disasters).

   
   

   EU orders are subject to a 14-day cooling-off period, which is not affected by delivery estimates.
   
   

III. Duties, Taxes & Customs

1. Tax Responsibility

   
   

   International orders are shipped DDU (Delivered Duty Unpaid) by default. All import duties, VAT, and other customs fees are the responsibility of the customer and must be paid to the carrier or customs upon delivery.
   
   
2. DDP Option

   
   

   DDP (Delivered Duty Paid) service is available for select countries, where all taxes are collected and prepaid at checkout so no additional payment is required upon delivery.
   
   
3. Customs Assistance

   
   

   We provide a complete commercial invoice including HS code, product description, quantity, value, and country of origin. Any return or storage caused by incorrect customer information or failure to assist with customs clearance shall be at the customer’s cost and risk.
   
   
4. Returned Shipments

   
   

   If a package is returned or destroyed due to failed customs clearance with no resolution, the customer is responsible for return shipping costs. Any refund will deduct original shipping and related fees.
   
   

IV. Shipping Fees & Discounts

1. Pricing Rules

   
   

   Shipping costs are calculated based on destination, weight, dimensions, and service level. The final amount is displayed at checkout, with no additional charges after ordering.
   
   
2. Free Shipping

   
   

   Free shipping promotions apply only to specified regions and service types as advertised, and do not include express surcharges or remote area fees.
   
   
3. Remote Area Surcharges

   
   

   Additional fees may apply for delivery to remote areas such as islands or mountainous regions. We will notify you to settle such fees; failure to pay may result in delayed shipping or order cancellation.
   
   

V. Order Modifications & Cancellations

1. Modification & Cancellation Window

   
   

   Changes to shipping information or order cancellations are only allowed before the order is shipped. Once shipped, modifications are no longer possible; returns may be processed after delivery in accordance with our Return Policy.
   
   
2. Procedure

   
   

   Requests may be submitted through your order account or via email at 2337542889@qq.com. We will process and respond within 1 business day.
   
   

VI. Parcel Issues: Delays, Loss & Damage

1. Delay Handling

   
   

   You may request an investigation if no tracking updates are available for 7 business days after the estimated delivery window (15 business days for international orders).

   
   

   We will assist with carrier communication but are not liable for indirect losses including lost profits or contractual penalties due to shipping delays.
   
   
2. Claims for Lost or Damaged Packages

   
   

   For lost packages, claims may be filed if tracking shows no movement beyond the estimated delivery period or false delivery confirmation. Customers must provide order number, tracking number, and identification. Uninsured packages will be refunded up to the total order amount including shipping; insured packages will be compensated per the declared value with valid proof of value.

   
   

   For damaged or missing items, claims must be filed within 48 hours of delivery (7 days for international orders) with clear photos and unboxing video. We will review claims and process carrier compensation. Refunds or replacements will be issued for the damaged or missing portion, or full refund if replacement is unavailable.

   
   

   Exclusions include delivery to incorrect address, failed delivery attempts, customer refusal, force majeure, improper inspection at delivery, or customer-inflicted damage.
   
   
3. Important Notes

   
   

   Insurance is recommended for high-value items such as natural crystal jewelry. Insurance fees are charged at X% of the item value and may be selected at checkout.

   
   

   Claims cannot be processed if no valid evidence is submitted within the required time period.
   
   

VII. Return Shipping

1. Eligibility

   
   

   Returns are accepted only in compliance with our Return Policy (30-day free return or quality-related issues). Items must be unworn, unused, with original tags and packaging intact.
   
   
2. Shipping Responsibility

   
   

   For quality issues or wrong items, we cover return shipping costs and will provide a return label or reimburse reasonable shipping fees.

   
   

   For non-quality returns, the customer is responsible for return shipping costs. Economy shipping is recommended for international returns.
   
   
3. Return Address

   
   

   Returns must be sent to the address provided after approval of your return request. Packages returned without prior approval will not be accepted.
   
   

VIII. Disclaimer

1. Force Majeure

   
   

   We are not liable for delays, loss, or non-delivery caused by force majeure including earthquakes, typhoons, wars, strikes, or changes in customs policies. We will assist in coordinating with the carrier for resolution.
   
   
2. Third-Party Liability

   
   

   Logistics services are provided by independent carriers. We are only responsible for the condition of items before handover to the carrier. Carriers are solely responsible for their own service quality and performance.
   
   
3. Information Accuracy

   
   

   The customer warrants that all shipping details including name, address, phone number, and email are true, complete, and accurate. All losses caused by incorrect information are the customer’s responsibility.
   
   

IX. Policy Updates & Contact

1. Policy Changes

   
   

   We may update this policy for operational adjustments or legal requirements. Changes take effect upon posting on our website. Continued use of our services constitutes acceptance of the updated terms.
   
   
2. Contact

   
   

   For shipping-related inquiries, please contact us at 2337542889@qq.com. We will respond within 2 business days.